Return On Investment

How PAA Ltd. Has Measurably Improved Performance

"Those that can see the invisible can achieve the impossible"

Within the field of performance improvement we have used the following system to demonstrate obvious return on investment.

Assignment Inputs:

These are the tools the employee needs to understand and apply daily in order to assure the likelihood of assignment success. An example is internal reports, industry specific technology use, information source awareness, use of self-management tools, activity reporting systems, forecasting systems, G&A/budget processes, presentation devices, computer use, selling sheets, managerial coaching systems (performance management), etc.

Observable Behaviours:

These are the tactical interactive and task actions that are responsible for moving projects forward. They are typically split into internal and external. Examples are prospecting, questioning, listening, presentation, objection handling, information gathering, feedback, interpersonal, analytical skills, problem solving, proposal design, leadership, recruiting skills, time management, meeting facilitation, report generation, strategic account planning, compensation design, quota design, expense planning, training, in-field coaching, motivation, corrective action planning, negotiation, etc.

Assignment Outputs:

These are the results or indicators that should determine success as a consequence of strong execution of the desired assignment inputs and observable behaviours. Examples are sales revenue targets met, profit targets met, G&A targets met, activity targets met, customer loyalty targets met, market share targets met, product exposure targets met, customer satisfaction index targets met, employee satisfaction index targets met, competitive displacement targets met, market presence targets met, tenders won, accounts maintained, turnover reduced, recruitment targets met, business/market/goal plan completed, customers trained on product use, customer complaint resolution time reduced, target incomes increased, etc.

PAA Ltd. can benefit organizations by improving any one of the targeted measures listed above by analyzing current methods, establishing desired behaviours, conducting a gap analysis, developing a suitable solution plan, executing the plan and leaving a system in place that assures permanence in behaviour change and results.